2020 大学英语IV（剑桥商务英语初级）(大连大学) 最新满分章节测试答案
本答案对应课程为:点我自动跳转查看
本课程起止时间为:2020-03-02到2020-07-31
本篇答案更新状态:已完结
Unit 1 Human Resource Management Unit 1 Quiz
1、 问题:If a company continues to support fully funded pension plans, which category will it likely fall into?
选项：
A:traditional approach
B:standard approach
C:flexible approach
D:progressive approach
答案: 【traditional approach】
2、 问题:Soft returns delivered by an effective benefits program include a sense of meeting obligations and goodwill and ?
选项：
A:employee attraction
B:employee retention
C:corporate reputation
D:corporate productivity
答案: 【corporate reputation】
3、 问题:Which statements best describes the company that spends more money to fund its benefits programs than its competitors?
选项：
A:best in the industry
B:better than most of its cpmpetitors
C:comparable to the competition
D:worse than the competition
答案: 【best in the industry】
4、 问题:Employee benefits represent an investment from which companies derive value, and it should be managed in line with an overall business strategy rather than written off as an .
选项：
A:profit
B:expense
C:insurance
D:reward
答案: 【expense】
5、 问题:A (An) is a fixed or variable sum of that a company pays to its sales force, in an attempt to motivate personnel and spur revenues.
选项：
A:annual bonus
B:profiting sharing
C:sale commission
D:overtime wage
答案: 【sale commission】
6、 问题:Survey participants their approach to employee benefits into one of four profiles.
选项：
A:distinguished
B:categorized
C:clarified
D:put
答案: 【categorized】
7、 问题:A company’s investment in employee benefits has the potential to deliver _____ returns in the form of employee attraction, retention, and productivity.
选项：
A:valueless
B:invaluable
C:countable
D:worthless
答案: 【invaluable】
8、 问题:长期不遗余力地致力于全额资助退休金计划的企业很可能属于这个种类。The underlined phrase “退休金计划” is __ in English.
选项：
A:retirement programs
B:retirement plans
C:pension plans
D:pension programs
答案: 【pension plans】
9、 问题:To create a benefits package that delivers soft and hard returns to employees, a corporate requires a paradigm shift in such areas as .
选项：
A:cultivating a culture of health and well-being
B:fostering financial security
C:promoting work/life balance
D:crafting an unparalleled experience
答案: 【cultivating a culture of health and well-being;
fostering financial security;
promoting work/life balance;
crafting an unparalleled experience】
10、 问题:The ways that employers can use to address the financial security of employees include .
选项：
A:offering money to employees
B:offering retirement planning seminars
C:offering estate planning
D:offering financial counseling
答案: 【offering money to employees;
offering retirement planning seminars;
offering estate planning;
offering financial counseling】
11、 问题:Employees that place a heavy emphasis on the and of their benefits programs and regard them as key competitive differentiators are characterized as progressive.
选项：
A:richness
B:duration
C:cost
D:diversity
答案: 【richness;
diversity】
12、 问题:Smaller businesses with just one or two locations and those in the manufacturing industry that employ a high proportion of hourly workers are two types of employers that frequently fit the standard profile.
选项：
A:正确
B:错误
答案: 【错误】
分析：【Smaller businesses with just one or two locations and those in the service industry that employ a high proportion of hourly workers, are two types of employers that frequently fit the standard profile.】
13、 问题:A holistic approach to employee benefits contributes to employee engagement and satisfaction.
选项：
A:正确
B:错误
答案: 【正确】
14、 问题:According to MetLife’s study, 82% of emploees believe work/life programs would improve retention.
选项：
A:正确
B:错误
答案: 【错误】
分析：【MetLife’s study found that 82% of emploees believe work/life programs would improve productivity.】
15、 问题:The most critical step in establishing a high-quality benefits experience is effective communication.
选项：
A:正确
B:错误
答案: 【正确】
Unit 2 Customer Service Unit 2 Quiz
1、 问题:The quality of the customer service of Southwest Airlines is ensured through the efforts made by _______.
选项：
A:the President
B:the high-level managers
C:the employees
D:all the above
答案: 【all the above】
2、 问题:The concept _____ explains the close relationship between providing quality customer service and achieving impressive profits.
选项：
A:”think local, act local”
B:”speed-to-market”
C:”service-profit chain”
D:”external environment analysis”
答案: 【“service-profit chain”】
3、 问题:The drawbacks of automated customer service might include ______.
选项：
A:limited service time
B:lacking flexibility
C:requiring a large number of employees
D:requiring much attention from managers
答案: 【lacking flexibility】
4、 问题:According to the principal analyst of Forrester Research, companies are now investing more on __.
选项：
A:training employees
B:attracting suppliers
C:establishing overseas operations
D:negotiating with government officials
答案: 【training employees】
5、 问题:The luxurious employee training offered by the Four Seasons Hotels is called ___.
选项：
A:”study tour”
B:”familiarization stay”
C:”academic conference”
D:”package holiday”
答案: 【“familiarization stay”】
6、 问题:How do you account for the company’s alarmingly high staff____?
选项：
A:satisfaction
B:morale
C:turnover
D:asset
答案: 【turnover】
7、 问题:Kids who develop affective and cognitive __ form healthy relationships and argue less with their parents, research shows.
选项：
A:empathy
B:sponsorship
C:credibility
D:marketing
答案: 【empathy】
8、 问题:We had a chance to consult and __ our diplomatic efforts and approaches with France.
选项：
A:diminish
B:coordinate
C:profit
D:target
答案: 【coordinate】
9、 问题:____difficulties, please do not hesitate to contact our Customer Service Department.
选项：
A:Although
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