第一章 单元测试

1、 问题:The hotel industry is one of the most important components of the（ ）.
选项：
A:service industry
B:Front Office
C:airport
D:careers
答案: 【
service industry
】

2、 问题:A hotel is an establishment that provides （ ） paid on a short-term basis.
选项：
A:housekeeping
B:lodging
C:room service
D:concierge
答案: 【
lodging
】

3、 问题:（ ）is a service provided in a hotel, by which guests can order food and drink to be brought to their rooms.
选项：
A:Housekeeping
B:Food and Beverage Service
C:Laundry Service
D:Room Service
答案: 【
Room Service
】

4、 问题:The （ ） of a hotel is not only its “shop window” but also its “nerve center”.
选项：
A:Lobby
B:Front Office
C:Concierge
D:General Manager
答案: 【
Front Office
】

5、 问题:A(An) （ ） hotel is a hotel located at or near the airport for passengers of transit flights.
选项：
A:convention
B:airport
C:resort
D:budget
答案: 【
airport
】

6、 问题:Hotels are classified according to the hotel size, target markets, level of service, facilities provided and number of rooms etc. （ ）
选项：
A:对
B:错
答案: 【
对
】

7、 问题:The Food and Beverage Department constitutes the second largest revenue generator of a typical hotel. （ ）
选项：
A:对
B:错
答案: 【
对
】

8、 问题:Most five star hotels offer highest level of personalized service, such as a wake-up call service, concierge service, room service, turn-down service, laundry service etc. （ ）
选项：
A:对
B:错
答案: 【
对
】

9、 问题:When a guest comes to stay in a hotel, he should go to the concierge to do the check-in. （ ）
选项：
A:对
B:错
答案: 【
错
】

10、 问题:A walk-in guest is a customer who comes on foot. （ ）
选项：
A:对
B:错
答案: 【
错
】

第二章 单元测试

1、 问题:What （ ）of room do you prefer?
选项：
A:number
B:type
C:direction
D:place
答案: 【
type
】

2、 问题:How much do you （ ） a standard room?
选项：
A:charge
B:charge of
C:charge at
D:charge for
答案: 【
charge for
】

3、 问题:Let me （ ）the details with you.
选项：
A:check
B:confirm
C:describe
D:speak
答案: 【
confirm
】

4、 问题:What is the room （ ） ?
选项：
A:price
B:spend
C:rate
D:cost
答案: 【
rate
】

5、 问题:In most hotels, Reservations is a part of the Front Desk. （ ）
选项：
A:对
B:错
答案: 【
对
】

6、 问题:It is not so complicated to be a reservationist. （ ）
选项：
A:对
B:错
答案: 【
错
】

7、 问题:Nowadays people use e-mail instead of Internet to make their reservation. （ ）
选项：
A:对
B:错
答案: 【
错
】

8、 问题:A qualified reservationist should possess a personality of patience, master good English, be quick-minded and warm-hearted. （ ）
选项：
A:对
B:错
答案: 【
对
】

第三章 单元测试

1、 问题:Which of the following is the service that the Front Desk offers ?（ ）
选项：
A:Room Service
B:Reservation
C:Turn-down Service
D:Baby-sitting
答案: 【
Reservation
】

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