第一章 单元测试

1、 问题: When making a self-introduction, you should bear in mind the following principles EXCEPT （ ）
选项：
A:Be concise
B:Avoiding saying too much
C:Supporting whatever assertions you make during your introduction
D:Providing every detail
答案: 【
Providing every detail
】

2、 问题: The following suggestions are appropriate EXCEPT （ ）
选项：
A:Plan to arrive on time or a few minutes early.
B:Wait until you are offered a chair before sitting. Sit upright, look alert and interested at all times.
C:Talk as much as you can, so that the interviewer can understand you better.
D:You should be ready to answer some follow-up questions.
答案: 【
Talk as much as you can, so that the interviewer can understand you better.
】

3、 问题: Your introduction should be long enough to hold the interest of the interviewer. （ ）
选项：
A:对
B:错
答案: 【
错
】

4、 问题: When giving your name card to other people, you should present it with only one hand. （ ）
选项：
A:对
B:错
答案: 【
错
】

5、 问题:Wearing heavy make-up and strong perfume is inappropriate in a business interview. （ ）
选项：
A:对
B:错
答案: 【
对
】

第二章 单元测试

1、 问题: When giving a standard offer of service, you can say （ ）
选项：
A:May I help you?
B:What can I do for you?
C:How can I help you?
D:All of the above.
答案: 【
All of the above.
】

2、 问题: Which of the following is NOT the telephone etiquette? （ ）
选项：
A:Always identify yourself at the beginning of all calls.
B:Allow interruptions to occur during conversations.
C:Speak clearly and slowly.
D:Be sensitive to the tone of your voice
答案: 【
Allow interruptions to occur during conversations.
】

3、 问题: Do not sound overly anxious, aggressive or pushy. It is important your tone conveys authority and confidence.（ ）
选项：
A:对
B:错
答案: 【
对
】

4、 问题: You can allow yourself to be distracted by other activities while speaking on the phone.（ ）
选项：
A:对
B:错
答案: 【
错
】

5、 问题: A good way to control wandering conversation is to contribute your own off-the-subject remarks （ ）
选项：
A:对
B:错
答案: 【
错
】

第三章 单元测试

1、 问题: The following manners are appropriate when greeting clients EXCEPT （ ）
选项：
A:Greet the visitors in a professional manner
B:Listen and respond
C:Be helpful
D:Make complains
答案: 【
Make complains
】

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