1、 问题:On the accomplishment of CSC assignment, employees hone their cultural and ____ literacy.
2、 问题:The CSC idea is to instill _______ and leadership skills for less-structured, diverse business environment and cultures.
答案: 【global perspective】
3、 问题:CSC represents not only cutting-edge career training, but also a major advance in the practice of _____.
B:corporate social responsibility
D:supply chain management
答案: 【corporate social responsibility】
4、 问题:Corporate social responsibility is no longer viewed as ______, but an investment that brings financial returns.
C:operation for a reputation
答案: 【regulatory cost】
5、 问题:The alignment of charitable giving with business strategy, company skills and market needs is called ______.
B:CSR value curve
答案: 【strategic philanthropy】
6、 问题:One example of companies building a growth platform through the practice of CSR is __.
C:developing product/service innovations that generate revenue
D:helping prevent violence in underserved areas
答案: 【developing product/service innovations that generate revenue】
7、 问题:Pro bono is a Latin phrase for ____ undertaken voluntarily and without payment.
答案: 【professional work】
8、 问题:The potential drawback of this investment ____ is that it is exclusive in the U.S. when many believe international diversification is helpful.
9、 问题:____ is the process of designing, launching and running a new business, which is often initially a small business.
10、 问题:Trust is the foundation of the BBC __; we are independent, impartial and honest.
答案: 【corporate values】
11、 问题:Code of conduct is a set of rules outlining the social norms, religious rules and responsibilities of, and or proper practices for, an individual. In Chinese, code of conduct is ___.
答案: 【行为准则 】
12、 问题:Participants in IBM’s CSC assignment are small teams of excellent employees to help communities worldwide address challenges.
13、 问题:CSC assignment’s initial aim was to develop the skills and experience to succeed as new global leaders.
14、 问题:The statement “In the past, business was only responsible to shareholders” means companies are set up to fulfill investors’ business and societal plans.
分析：【It means companies are set up only to generate financial return to investors, i.e. to maximize the profit.】
15、 问题:Values-based regulation must be placed ahead of legal compliance when companies integrate CSR into core business strategy.
分析：【Legal compliance usually occurs first on the CSR Value Curve.】
1、 问题:If you’re looking to boost customer satisfaction, one of the most promising places to start is______.
答案: 【customer service】
2、 问题:It is believed that increased satisfaction has a (an) ____impact on consumer spending, cash flow, and business performance.
答案: 【positive 】
3、 问题:A study of 200 companies shows a clear correlation between higher levels of customer satisfaction and______.
答案: 【stock prices】
4、 问题:Problems with service had a much______ than problems with the products themselves on customers’ likelihood to recommend a brand.
答案: 【larger effect】
5、 问题:Customer service calls involve direct interaction between ______.
A:companies and manufactures
B:manufactures and distributors
C:customers and distributors
D:companies and their customers
答案: 【companies and their customers】
6、 问题:One possibility she is seriously considering is to introduce a line of sorbets based on exotic fruits like kiwi and mango and that use low-calorie sweeteners. What does the underlined word “exotic” probably mean?
7、 问题:The stakes are high. What does the underlined word ” stakes ” probably mean?
8、 问题:Overall, ice cream sales in the U.S.have declined 1 to 2 percent in recent years, except for Haagen-Dazs and a few other super premium producers.
9、 问题:The decline in sales growth of super premium ice cream in the U.S. since the early 1990s is due to competition among ice cream producers.