2024知到答案 酒店英语（海南联盟） 最新知到智慧树满分章节测试答案

第一章 单元测试

1、 问题:

The following are the basic premises for room upgrading EXCEPT:

选项：
A:overbooking

B:double selling

C:equipment damage

D:out of order

答案: 【
out of order

】

2、 问题:

The Reservations Department is responsible for carrying out the following duties EXCEPT:

选项：
A:Receiving the reservations

B:Taking care of all reservation-related procedures

C:Waking the guest up on time the next morning

D:Updating the periodical report of guest resources

答案: 【
Waking the guest up on time the next morning

】

3、 问题:

Which is the duty of a concierge?

选项：
A:Handling baggage for hotel guests.

B:Updating the periodical report of guest resources.

C:Keeping in contact with guest resources.

D:Maintaining accurate files on all reservations.

答案: 【
Handling baggage for hotel guests.

】

4、 问题:

To reduce customers’ complaints, we are not supposed to:

选项：
A:Identify complaints

B:Stay quiet and listen

C:Avoid difficult clients

D:Resolve ahead of time

答案: 【
Avoid difficult clients

】

5、 问题:

Which should be the first step of check-out service:

选项：
A:Printing the bill for the guest.

B:Asking if the guest has recently signed any new bills.

C:Presenting the bill and total to the guest.

D:Answering any questions concerning the bill that the guest may have.

答案: 【
Asking if the guest has recently signed any new bills.

】

第二章 单元测试

1、 问题:

What should the room attendant do when the luggage arrived at the floor before the team gusts live in the rooms:

选项：
A:Open the doors

B:Take the luggage to a safety place

C:Check the luggage

D:Check the room numbers and deliver the luggage one by one

答案: 【
Check the room numbers and deliver the luggage one by one

】

2、 问题:

 Which is not in the same class of word with ”towel rack”:

选项：
A:Washing basin

B:Toilet

C:Sofa

D:Bathtub

答案: 【
Sofa

】

3、 问题:

What should the room attendant say when knock on the guest’s door:

选项：
A:Is there anybody inside?

B:Housekeeping.

C:I’m room attendant.

D:Housekeeping. May I come in?

答案: 【
Housekeeping. May I come in?

】

4、 问题:

Which is NOT included in the personal laundry service for the guests:

选项：
A:Replacement

B:Laundry

C:Pressing and ironing 

D:Shoe shining

答案: 【
Replacement

】

5、 问题:

What personalized housekeeping service can help the guests who is afraid of oversleeping:

选项：
A:laundry service

B:turn-down service

C:morning call service

D:room service

答案: 【
morning call service

】

第三章 单元测试

1、 问题:

What is the F&B Department responsible for?

选项：
A:The food and drink that the guests will consume during their stay

B:Communicating with staff throughout the night

C:Waking the guest up on time the next morning

D:Maintaining accurate files on all reservations
答案: 【
The food and drink that the guests will consume during their stay

】