2024知到答案 酒店英语（山东经贸职业学院） 最新知到智慧树满分章节测试答案

第一章 单元测试

1、 问题:Generally speaking, all hotels can be classified into budget hotels and （ ） .
选项：
A:motel
B:bed and breakfast hotels
C:star-rated hotels
D:resort hotels
答案: 【
star-rated hotels
】

2、 问题:Which are common departments in hotels? （ ）
选项：
A:Front Office Department
B:Housekeeping Department
C:Food and Beverage Department
D:Recreation Center
答案: 【
Front Office Department
Housekeeping Department
Food and Beverage Department
Recreation Center
】

3、 问题:What services do hotels usually provide? （ ）
选项：
A:reservation service
B:wake-up service
C:turn-down service
D:room service
答案: 【
reservation service
wake-up service
turn-down service
room service
】

4、 问题: A digitalized hotel is a hotel which makes use of the Internet-connected devices, which means even ordinary devices or appliances, such as remote controls, smart phones, tablets or smart speakers, can send or receive data. （ ）
选项：
A:对
B:错
答案: 【
对
】

5、 问题: There are many other automated facilities in digitalized hotels, including （ ）.
选项：
A:robots
B:vending machines
C:intelligent remote controls
D:internet of things (IoT)
答案: 【
robots
vending machines
intelligent remote controls
】

6、 问题: In digitalized hotels, guests can open the door directly with the authorized mobile phone or face recognition. （ ）
选项：
A:对
B:错
答案: 【
对
】

第二章 单元测试

1、 问题: A room for two persons with one bed is called a （ ） .
选项：
A:single room
B:double room
C:twin room
D:standard room
答案: 【
double room
】

2、 问题: A double room is a room with two beds for two persons while there is only one bed for two persons in a twin room. （ ）
选项：
A:对
B:错
答案: 【
错
】

3、 问题: When asking for dates or length of stay, the receptionist in Front Office Department can use such expressions as （ ）.
选项：
A:When would you like it?
B:When will you arrive?
C:For which dates, sir/madam?
D:How long would you like to stay?
答案: 【
When would you like it?
When will you arrive?
For which dates, sir/madam?
】

4、 问题: A meal that is displayed on a long table at a public occasion and guests usually serve themselves, is called a （ ） .
选项：
A:buffet
B:banquet
C:lunch
D:brunch
答案: 【
buffet
】

5、 问题: Master card, Visa card and Union Pay are common credit card nowadays. （ ）
选项：
A:对
B:错
答案: 【
对
】

6、 问题: If rooms are fully booked, the receptionist in Front Office Department can recommend changing booking dates or room types and such expressions can be used as （ ）.
选项：
A:Is it possible for you to change your booking date?
B:Is it possible for you to change another types of rooms?
C:We are looking forward to your coming.
D:Would you like us to put you on our waiting list? We will call you in case we have a cancellation.
答案: 【
Is it possible for you to change your booking date?
Is it possible for you to change another types of rooms?
Would you like us to put you on our waiting list? We will call you in case we have a cancellation.
】

7、 问题: PMS（Property Management System）is a hotel computerized operating system that facilitate the management of properties, equipment and personnel all through a single piece of software. （ ）
选项：
A:对
B:错
答案: 【
对
】

8、 问题: A （ ） usually consists of multiple rooms such as a bedroom, living room, and bathroom, with luxurious furnishings and equipment.
选项：
A:deluxe suite
B:double room
C:twin room
D:standard room
答案: 【
deluxe suite
】

9、 问题: To revise the reservation information and make a confirmation, the receptionist in Front Office Department can use such expressions as （ ）.
选项：
A:I am sorry that you cannot revise the reservation.
B:How would you like to change it?
C:What’s your departure date?
D:My pleasure. We are always at your service.
答案: 【
How would you like to change it?
】

10、 问题: A （ ） is someone employed in the hotel who can help guests carry luggage.
选项：
A:bellboy
B:receptionist
C:waiter
D:housekeeper
答案: 【
bellboy
】

11、 问题: Checking in is a very important part for hotels to build close relationship with guests.（ ）
选项：
A:对
B:错
答案: 【
对
】

12、 问题: When asking the guest to show his identification and to fill out the registration form, the receptionist in Front Office Department can use such expressions as （ ）.
选项：
A:May I have a look at your ID card?
B:May I have your passport?
C:Here is your registration card, sir.
D:Please sign your name here.
答案: 【
May I have a look at your ID card?
May I have your passport?
Here is your registration card, sir.
Please sign your name here.
】

13、 问题: — （ ）?
—A king-size bed room with a sea view, if possible.
选项：
A:What kind of room would you like?
B:Do you have a reservation with us?
C:How would you like to pay?
D:May I know when do you need the room?
答案: 【
What kind of room would you like?
】

14、 问题: When checking in walk-in guests, the receptionist had better ask for their preference before recommending room types. （ ）
选项：
A:对
B:错
答案: 【
对
】

15、 问题: When checking for room availability from the PMS system, the receptionist in Front Office Department can use such expressions as （ ）.
选项：
A:Please wait a moment. I’ll check for you.
B:Now we have several room types available.
C:A king bed room, a twin bed room and an executive suite, which room do you prefer?
D:Do you need luggage service?
答案: 【
Please wait a moment. I’ll check for you.
Now we have several room types available.
A king bed room, a twin bed room and an executive suite, which room do you prefer?
】

16、 问题: A （ ） is a ticket or piece of paper that can be used instead of money to pay for something.
选项：
A:credit card
B:voucher
C:room card
D:passport
答案: 【
voucher
】

17、 问题: Checking in groups is not easy, but if we are prepared, accurate and responsive, our communication with guests will be efficient and more effective. （ ）
选项：
A:对
B:错
答案: 【
对
】

18、 问题: When inquiring whether other services are needed, the receptionist in Front Office Department can use such expressions as （ ）.
选项：
A:Is there anything else I can do for you?
B:what else can I do for you?
C:If you need anything else, please tell me.
D:If you have any further need, please don’t hesitate to contact me. I’m always at your service.
答案: 【
Is there anything else I can do for you?
what else can I do for you?
If you need anything else, please tell me.
If you have any further need, please don’t hesitate to contact me. I’m always at your service.
】

19、 问题: Which of the following are the duties of a concierge?（ ）
选项：
A:Provide information service
B:Provide wake-up call service
C:Provide guest with luggage service
D:Supplying directions
答案: 【
Provide information service
Provide guest with luggage service
Supplying directions
】

20、 问题:What might a bellboy say when escorting guests to rooms?（ ）
选项：
A:Let me help you with your luggage.
B:How many pieces of luggage do you have, sir?
C:What’s your name, sir?
D:Please take the elevator on your right. After you, sir.
答案: 【
Let me help you with your luggage.
How many pieces of luggage do you have, sir?
Please take the elevator on your right. After you, sir.
】

21、 问题:If the guest has his luggage in the truck, the bellman need to pick up the luggage and pass them to the guest. （ ）
选项：
A:对
B:错
答案: 【
错
】

22、 问题:What might a concierge say when introducing hotel facilities?（ ）
选项：
A:This is our standard single room.
B:Which room types do you prefer?
C:Let‘s return to the front desk to complete the bookings.
D:May I have your room number, please?
答案: 【
This is our standard single room.
Which room types do you prefer?
Let‘s return to the front desk to complete the bookings.
】

23、 问题:When the concierge shows the room to the guest, he need to introduce hotel facilities in details. （ ）
选项：
A:对
B:错
答案: 【
错
】

24、 问题:If the guest want to buy exquisite works of art, wood carvings or local souvenir, which place can the guest go to buy it? （ ）
选项：
A:Fitness center
B:Lobby bar
C:Gift shop
D:Business center
答案: 【
Gift shop
】

25、 问题:The ( ) is responsible to run errands for guests. （ ）
选项：
A:Receptionist
B:Operator
C:Concierge
D:Room attendant
答案: 【
Concierge
】

26、 问题:As a concierge, which of the following statement is not in a courteous way? （ ）
选项：
A:This way please, Mr. Green.
B:Please take the handbag yourself, sir.
C:If you need any help, I am always at your service.
D:Shall we confirm the information?
答案: 【
Please take the handbag yourself, sir.
】

27、 问题: —I’d like to reserve a train ticket to Shanghai.
—（ ）
选项：
A:When would you like to leave, sir?
B:No problem, what is the pick-up time, sir?
C:I’ll be back at once.
D:That would be 1380 Yuan.
答案: 【
When would you like to leave, sir?
】

28、 问题: —Could I speak to the assistant manager, please?
—（ ）
选项：
A:Don’t go away, I’ll connect you.
B:Hold on please, I’ll put you through.
C:Who are you?
D:I’m always at your service.
答案: 【
Hold on please, I’ll put you through.
】

29、 问题:As a hotel operator, which of the following statements are not in a courteous way? （ ）
选项：
A:Your can call back later.
B:Hold on, OK?
C:Could you please tell me which room you are in?
D:Repeat your address, sir.
答案: 【
Your can call back later.
Hold on, OK?
Repeat your address, sir.
】

30、 问题:When providing wake-up call service, which of the following information is not necessary for the operator to ask the guest? （ ）
选项：
A:The guest’s name
B:Room number
C:The guest’s age
D:The wake-up call time
答案: 【
The guest’s age
】

31、 问题:When the guest need a DND service, what kind of information does the operator need to ask for? （ ）
选项：
A:Room number
B:The guest’s name
C:The reasons
D:The period of DND service
答案: 【
Room number
The guest’s name
The period of DND service
】

32、 问题:The hotel operator need to confirm the guest’s requests before he hang up the phone. （ ）
选项：
A:对
B:错
答案: 【
对
】

33、 问题:As a hotel operator, which way would you like to use to answer the phone? （ ）
选项：
A:Answer with greeting like “Good morning”
B:Answer with your name
C:Answer with the name of your hotel
D:Answer with your telephone number
答案: 【
Answer with greeting like “Good morning”
Answer with your name
Answer with the name of your hotel
】

34、 问题:To reduce customers’ complaints, we are not supposed to （ ）.
选项：
A:Resolve ahead of time
B:Stay quiet and listen
C:Avoid difficult clients
D:Identify complaints
答案: 【
Avoid difficult clients
】

35、 问题:What are the main causes of guests’ complaints? （ ）
选项：
A:Hotel facilities
B:Service attitude
C:Service quality
D:Unexpected events
答案: 【
Hotel facilities
Service attitude
Service quality
Unexpected events
】

36、 问题:—Hello, the bathroom isn’t clean.
—（ ）
选项：
A:Well, I wasn’t supposed to clean it.
B:What? Wait a minute, I’ll talk to the Housekeeping.
C:I’m terribly sorry about that, sir. I’ll send a room attendant to clean the room for you right away.
D:Well, you should have said that earlier.
答案: 【
I’m terribly sorry about that, sir. I’ll send a room attendant to clean the room for you right away.
】

37、 问题:What might a cashier say to a guest who is checking out? （ ）
选项：
A:May I have your room key card?
B:Have you used the mini-bar today?
C:I’ll draw up the bill for you.
D:How would you like to pay?
答案: 【
May I have your room key card?
Have you used the mini-bar today?
I’ll draw up the bill for you.
How would you like to pay?
】

38、 问题:What are the common types of payment? （ ）
选项：
A:Cash
B:Credit card
C:Mobile payment
D:Traveler’s check
答案: 【
Cash
Credit card
Mobile payment
Traveler’s check
】

39、 问题:The cashier doesn’t need to see the guest’s deposit when processing the check-out. （ ）
选项：
A:对
B:错
答案: 【
错
】

40、 问题:There is no need for the receptionist to ask the guest about their stay experiences before they leave the hotel. （ ）
选项：
A:对
B:错
答案: 【
错
】

41、 问题:When the guest leaves the hotel, the receptionist’s job is done. （ ）
选项：
A:对
B:错
答案: 【
错
】

42、 问题:Which part is not the work procedures of checking out? （ ）
选项：
A:Greet the guest.
B:Print the bill and ask the guest to check.
C:Offer further assistance.
D:Introduce hotel facilities.
答案: 【
Greet the guest.
Print the bill and ask the guest to check.
Offer further assistance.
】

第三章 单元测试

1、 问题: In a hotel room, （ ） is a small refrigerator containing alcoholic drinks.
选项：
A:a bathtub
B:an air-conditioner
C:a minibar
D:a wardrobe
答案: 【
a minibar
】