2024知到答案 酒店英语(海口经济学院) 最新知到智慧树满分章节测试答案
第一章 单元测试
1、 问题:
The following are the basic premises for room upgrading EXCEPT:
选项:
A:overbooking
B:double selling
C:equipment damage
D:out of order
答案: 【
out of order
】
2、 问题:
The Reservations Department is responsible for carrying out the following duties EXCEPT:
选项:
A:Receiving the reservations
B:Taking care of all reservation-related procedures
C:Waking the guest up on time the next morning
D:Updating the periodical report of guest resources
答案: 【
Waking the guest up on time the next morning
】
3、 问题:
Which is the duty of a concierge?
选项:
A:Handling baggage for hotel guests.
B:Updating the periodical report of guest resources.
C:Keeping in contact with guest resources.
D:Maintaining accurate files on all reservations.
答案: 【
Handling baggage for hotel guests.
】
4、 问题:
To reduce customers’ complaints, we are not supposed to:
选项:
A:Identify complaints
B:Stay quiet and listen
C:Avoid difficult clients
D:Resolve ahead of time
答案: 【
Avoid difficult clients
】
5、 问题:
Which should be the first step of check-out service:
选项:
A:Printing the bill for the guest.
B:Asking if the guest has recently signed any new bills.
C:Presenting the bill and total to the guest.
D:Answering any questions concerning the bill that the guest may have.
答案: 【
Asking if the guest has recently signed any new bills.
】
第二章 单元测试
1、 问题:
What should the room attendant do when the luggage arrived at the floor before the team gusts live in the rooms:
选项:
A:Open the doors
B:Take the luggage to a safety place
C:Check the luggage
D:Check the room numbers and deliver the luggage one by one
答案: 【
Check the room numbers and deliver the luggage one by one
】
2、 问题:
Which is not in the same class of word with ”towel rack”:
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本文章不含期末不含主观题!!
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